Job Description
Are you a natural problem solver looking for a rewarding career in customer service? Apex Contact Solutions is currently expanding our team in Los Angeles and is looking for enthusiastic individuals to join our ranks.
We offer paid training for all new hires, ensuring you have the skills and confidence needed to excel. Whether you are an experienced professional or just starting your career, we provide the support and resources you need to grow.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
- Full Benefits: Health, dental, and vision insurance.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Environment: Work in a collaborative and supportive office setting.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Provide accurate information regarding products, services, and account status.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Ability to type 35+ WPM and navigate computer systems quickly.
- Strong problem-solving abilities and patience.
- Reliable internet connection and home office setup (if remote options apply) or willingness to commute to our Los Angeles facility.