Job Description
Join our dynamic customer service team at Chicago Connect Solutions and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. Enjoy flexible scheduling, competitive pay, and a collaborative work environment in the heart of downtown Chicago. Perfect for students, professionals seeking work-life balance, or career changers eager to enter the thriving customer service industry.
Why Work With Us?
• Competitive hourly wages + performance bonuses
• Free downtown parking & transit reimbursement
• Comprehensive paid training program
• Opportunities for advancement to senior roles
Responsibilities
- Handle 50-80 inbound/outbound calls daily via phone, email, and live chat
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM system with 98% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT >90%, FCR >85%)
- Participate in weekly team training sessions and quality reviews
- Maintain detailed knowledge of product catalog and service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in call center or retail
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- Basic technical troubleshooting for common connectivity issues
- Fluent in English; bilingual Spanish speakers encouraged