Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and become the heart of our client experience! We're seeking empathetic, tech-savvy individuals to deliver exceptional support while enjoying flexible scheduling and a collaborative environment. Our New York team thrives on innovation and growth, offering competitive compensation and rapid advancement opportunities. Apply today for our exclusive hiring event!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain accurate case records
- Identify upsell opportunities to enhance customer loyalty
- Adhere to strict compliance and data security protocols
Qualifications
- 1+ years customer service experience preferred
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Availability for evenings/weekends (20-30 hrs/week)