Job Description
Join our award-winning customer service team at Apex Solutions! We're seeking passionate part-time Customer Service Representatives in Mesa, AZ to deliver exceptional client experiences. Enjoy comprehensive paid training, flexible scheduling, and a supportive team environment. If you're a people person with strong communication skills, this is your opportunity to grow with us while making a real impact.
What We Offer:
- Full paid training program
- Competitive hourly wage + performance incentives
- Flexible part-time shifts
- Health benefits for part-time employees
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats
- Resolve product/service inquiries with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions in CRM system with precision
- Collaborate with support teams to resolve complex issues
- Maintain product knowledge through continuous learning
- Contribute to customer satisfaction metrics
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to Mesa facility
- Flexible availability including evenings/weekends