Job Description
Join our dynamic team at Delta Solutions Group as a Part-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our valued clients in New Orleans. This immediate-start opportunity offers flexible scheduling and the chance to grow your career in a supportive environment. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture focused on excellence and employee satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with cross-functional teams to escalate complex issues
- Maintain product knowledge through continuous training modules
- Meet performance metrics including call resolution times and customer satisfaction scores
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a contact center environment
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving abilities and conflict resolution aptitude
- Ability to work flexible shifts including evenings and weekends
- Valid Louisiana driver's license (if field support required)