Job Description
Join our award-winning customer experience team at Nexus Solutions Group! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional support to our growing client base in Portland. This hybrid role combines remote flexibility with in-office collaboration at our vibrant SW Macadam location. Enjoy competitive pay, comprehensive training, and career advancement opportunities while making a tangible impact on customer satisfaction. Perfect for students, career-changers, or those seeking work-life balance.
What We Offer:
- Flexible scheduling (20-25 hours/week)
- Comprehensive paid training
- Health benefits for part-time employees
- Performance-based quarterly bonuses
- Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and service issues using CRM tools (Salesforce experience preferred)
- Process orders, returns, and exchanges while maintaining accurate documentation
- Collaborate with technical support teams to resolve complex escalations
- Identify upsell opportunities and promote new services ethically
- Maintain detailed case notes in compliance with industry regulations
- Participate in weekly team training and feedback sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional written/verbal communication skills with empathetic tone
- Proficiency in Microsoft Office Suite and multitasking tools
- Ability to type 40+ WPM with 98% accuracy
- Flexible availability including evenings and weekends
- Valid Oregon driver's license (for occasional off-site events)
- Background check and drug screen required