Job Description
Join our dynamic team at Phoenix Connect Solutions for an exciting part-time Customer Service Representative position! We're hosting a hiring event to find passionate individuals who thrive in fast-paced environments. As a key member of our customer experience team, you'll deliver exceptional support while building lasting relationships with clients. Enjoy flexible scheduling, comprehensive training, and a supportive workplace culture focused on growth and recognition.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using problem-solving skills and company resources
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including resolution times and satisfaction scores
- Identify opportunities to improve customer experience processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Valid government-issued photo ID and reliable transportation
- Pass background check and drug screening