Job Description
Join GlobalConnect Solutions' dynamic customer service team in Miami! We're hosting an exclusive hiring event for motivated individuals seeking flexible part-time opportunities. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to clients across diverse industries. Enjoy competitive pay, comprehensive training, and a collaborative work environment that values your growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service complaints efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed customer satisfaction and performance metrics
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible hours (evenings/weekends)
- Spanish fluency highly desirable
- Positive attitude and problem-solving mindset