Job Description
Join our dynamic team at CustomerFirst Solutions as a Part-Time Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals who thrive in fast-paced environments. This role offers competitive pay, flexible scheduling, and opportunities for career growth. If you're passionate about delivering exceptional customer experiences and want to be part of a company that values your contributions, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and escalate complex issues appropriately
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including call handling time and first-contact resolution
- Continuously update product knowledge to provide accurate information
Qualifications
- High school diploma or equivalent; college degree preferred
- 6 months+ customer service experience in a call center or similar environment
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Proficient with CRM software and Microsoft Office Suite
- Ability to work evenings/weekends as required
- Positive attitude and resilience under pressure