Job Description
Join ClientFirst Solutions as a Part-Time Customer Service Representative and deliver exceptional experiences to clients across Washington D.C. and Florida! We're seeking empathetic communicators to support our growing team with immediate start opportunities. Enjoy flexible scheduling, competitive pay, and a supportive environment where your skills make a real difference. Perfect for students, career changers, or professionals seeking work-life balance.
Why Choose Us?
- Immediate start available
- Comprehensive paid training
- Health benefits for part-time employees
- Career advancement opportunities
- Remote and hybrid options
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality and productivity benchmarks
- Identify upsell opportunities to enhance client satisfaction
- Participate in ongoing product knowledge training
- Maintain positive team dynamics in virtual settings
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Authorized to work in the United States