Job Description
Join our award-winning customer service team and become the voice of excellence! Global Solutions Inc. is seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences from our Jacksonville hub. Enjoy flexible scheduling, comprehensive training, and a collaborative environment where your growth matters. Immediate start available – apply today and start making an impact!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accuracy
- Document interactions in CRM systems and escalate complex issues appropriately
- Collaborate with cross-functional teams to improve service processes
- Meet key performance metrics including resolution time and satisfaction scores
- Actively contribute to team knowledge sharing and best practices
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in a fast-paced environment
- Exceptional verbal/written communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask and prioritize in a dynamic setting
- Strong attention to detail and organizational abilities
- Available to work evenings/weekends as required