Job Description
Join our dynamic team as a Part-Time Customer Service Representative at CustomerFirst Solutions! We're hosting a special hiring event for motivated individuals ready to deliver exceptional support to our clients. This role offers flexible hours and the opportunity to grow your career in a fast-paced environment. If you're passionate about helping others and thrive in collaborative settings, we encourage you to apply!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical and billing issues efficiently using CRM systems
- Document interactions accurately in our customer database
- Collaborate with team members to escalate complex cases
- Meet performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and evenings