Job Description
Join our award-winning customer support team at Global Solutions Inc. and become a brand ambassador! We're seeking passionate individuals to deliver exceptional service to our diverse clientele. Enjoy flexible scheduling, comprehensive training, and a dynamic work environment. Immediate openings available for those ready to make a difference.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Proactively identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work evenings/weekends based on business needs
- Type 40+ WPM with strong attention to detail
- Authorized to work in the United States