Job Description
Join NexusConnect Solutions as a part-time Customer Service Representative and deliver exceptional experiences to our valued clients. This immediate-start opportunity offers flexible scheduling in our vibrant San Diego hub, where your passion for helping others drives our success. We're seeking empathetic communicators to resolve inquiries, build relationships, and represent our brand with excellence. Enjoy competitive pay, comprehensive training, and a supportive team environment while advancing your customer service career.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and product-related issues using CRM systems and internal resources
- Document interactions accurately in Salesforce while maintaining strict data confidentiality
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution
- Proactively identify opportunities to improve customer experience processes
- Maintain detailed knowledge of products, services, and company policies
- Meet/exceed performance metrics including CSAT and resolution times
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume contact center environments
- Proficiency with CRM platforms (Salesforce experience strongly preferred)
- Exceptional verbal/written communication skills with strong active listening abilities
- Ability to multitask effectively while maintaining composure in fast-paced settings
- Basic technical troubleshooting skills for common product/service issues
- Flexibility to work evenings/weekends based on business needs
- Positive attitude with commitment to continuous learning and improvement