Job Description
Join our award-winning customer support team at Apex Solutions Group! We're hosting an exclusive hiring event for passionate individuals seeking flexible part-time opportunities in Charlotte, NC. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences to our growing client base. Enjoy competitive pay, comprehensive training, and a supportive work environment that values your growth.
Our ideal candidates thrive in fast-paced settings, possess strong communication skills, and are committed to resolving customer inquiries with empathy and efficiency. This role offers 25-30 hours per week with evening and weekend availability required.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product inquiries, billing questions, and service disruptions
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (Thu-Sun shifts available)