Job Description
Join our award-winning customer service team in sunny Miami! We're seeking passionate individuals to deliver exceptional experiences while enjoying flexible scheduling. As a part-time Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and professionalism. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with 95% satisfaction rate
- Resolve billing, product, and technical issues using CRM tools
- Document interactions accurately in Salesforce and escalate complex cases
- Meet daily performance metrics (30+ contacts/hour)
- Participate in quarterly training to enhance product knowledge
- Collaborate with team to improve service quality
Qualifications
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills in English/Spanish
- Proficient with Microsoft Office and Zendesk/Salesforce
- Ability to multitask and adapt to changing priorities
- High school diploma or equivalent; college degree preferred
- Available to work evenings/weekends (20-30 hrs/week)