Job Description
Join Memphis Connect Solutions as a part-time Customer Service Representative and kickstart your career in customer service with our comprehensive paid training program! We're seeking compassionate professionals to deliver exceptional experiences for our clients in Memphis and beyond. Enjoy flexible scheduling, competitive pay, and a supportive environment where your growth is our priority.
What We Offer:
- Full paid training (no experience required!)
- Flexible part-time shifts
- Health benefits eligibility
- Advancement opportunities
- Team-based culture
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats
- Resolve customer inquiries and technical issues
- Document interactions in CRM systems accurately
- Meet performance metrics (CSAT, resolution time)
- Collaborate with cross-functional teams
- Adhere to compliance and security protocols
- Provide product/service knowledge to customers
Qualifications
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Basic computer proficiency (typing 30+ WPM)
- Problem-solving ability with attention to detail
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and customer-first mindset
- Must pass background check