Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Detroit! We're seeking passionate individuals to deliver exceptional support while building valuable career skills. Enjoy flexible scheduling, comprehensive paid training, and a supportive work environment that values growth. No experience necessary – we provide all tools for success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficient with technology and quick learning curve
- Ability to work flexible shifts (evenings/weekends)
- Customer service experience preferred but not required
- Valid US work authorization