Job Description
Join our award-winning customer experience team at GlobalConnect Solutions! We're seeking dynamic Part-Time Customer Service Representatives to deliver exceptional support to our diverse clientele. This is an immediate-start opportunity offering flexible hours and competitive compensation in sunny San Diego. If you're passionate about problem-solving and thrive in a fast-paced environment, apply today to become part of our innovative workforce!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining brand standards
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with team members to improve service quality and processes
- Meet/exceed performance metrics including CSAT and resolution targets
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a B2C environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Ability to multitask in a fast-paced digital workspace
- Strong problem-solving abilities with a customer-first mindset
- Flexibility to work evenings/weekends based on business needs