Job Description
Join our award-winning customer experience team at Global Connect Solutions! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional support to our diverse client base. This role offers immediate start opportunities with flexible scheduling, competitive pay, and comprehensive training. Perfect for students, career changers, or those seeking supplemental income in the thriving Columbus market. Enjoy a supportive, fast-paced environment where your communication skills shine while making a real impact on customer satisfaction.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account updates accurately in CRM systems
- Collaborate with technical teams to resolve complex technical support issues
- Document all interactions and maintain detailed case notes for quality assurance
- Meet/exceed performance metrics including response time and resolution targets
- Identify upsell opportunities and promote relevant service offerings
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B or B2C environments
- Exceptional verbal/written communication skills with neutral accent
- Proficient in Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Strong problem-solving abilities with calm demeanor under pressure
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 40+ WPM with high accuracy
- Authorized to work in the US with reliable transportation