Job Description
Join ClientFirst Solutions as a Part-Time Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional customer experiences in Miami's vibrant business district. Enjoy competitive pay, flexible scheduling, and a supportive team environment while making a real impact.
This role is perfect for students, career changers, or anyone seeking meaningful part-time work. We provide comprehensive training and growth opportunities within our award-winning service culture.
What You'll Love:
- Flexible weekday/weekend shifts
- Modern downtown Miami workspace
- Performance-based bonuses
- Free parking and transit benefits
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document all interactions in CRM systems with precision
- Collaborate with specialists to resolve complex customer needs
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in weekly training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Spanish fluency required (English mandatory)
- Reliable internet for remote work options