Job Description
Join our award-winning customer experience team in sunny Los Angeles! We're seeking empathetic communicators to deliver exceptional service while advancing their careers in a dynamic environment. Enjoy flexible scheduling, comprehensive training, and opportunities for growth within our rapidly expanding tech solutions company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions and maintain accurate documentation in CRM systems
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities to drive company revenue growth
- Adhere to strict data security protocols and compliance standards
- Contribute to weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in B2B environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work rotating weekends and holidays
- Spanish fluency required for bilingual role
- Strong problem-solving with analytical mindset