Job Description
Join Apex Solutions Group's dynamic team as a Part-Time Customer Service Representative! We're hosting a exclusive hiring event for motivated individuals seeking flexible hours in the heart of Charlotte. As a vital member of our client success team, you'll deliver exceptional experiences to Fortune 500 clients while building valuable career skills in a supportive environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure
- Valid NC driver's license if field visits required