Job Description
We are seeking a dedicated and empathetic Customer Service Representative to join our dynamic team in Columbus, OH.
As a vital link between our company and our clients, you will handle inquiries, resolve issues, and provide top-tier support. We are looking for individuals who are eager to learn and ready to hit the ground running with an Immediate Start.
Why You’ll Love Working Here:
- Flexible part-time schedule to fit your lifestyle.
- Competitive hourly wage ($16 - $20/hr).
- Comprehensive training provided for all new hires.
- Supportive and collaborative work environment.
If you are ready to advance your career in customer support, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and speed.
- Resolve customer complaints and issues efficiently while maintaining a positive tone.
- Process orders, returns, and exchanges accurately in the CRM system.
- Update customer accounts and maintain detailed records of interactions.
- Collaborate with the support team to improve service processes and quality.
- Assist in troubleshooting technical issues and directing clients to the right resources.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Strong computer proficiency and ability to navigate multiple software applications.
- Ability to work independently and manage time effectively.
- Reliable internet connection and quiet workspace for remote/hybrid work.
- Must be available for part-time shifts, including weekends or evenings.