Job Description
Join our award-winning team at CustomerFirst Solutions as a Part-Time Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support experiences across multiple channels. Enjoy flexible scheduling, competitive pay, and comprehensive training. Our modern downtown Los Angeles office offers a vibrant, inclusive environment where your growth matters. On-the-spot interviews available at our upcoming hiring event!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with speed and professionalism
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve customer experience workflows
- Meet/exceed performance metrics for resolution times and satisfaction scores
- Contribute to knowledge base development and process improvements
Qualifications
- Minimum 1 year customer service experience in a B2C environment
- Exceptional verbal/written communication skills
- Proficient with CRM platforms (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced digital and voice channels
- High school diploma or equivalent; college preferred
- Available for evening/weekend shifts (15-25 hrs/week)
- Positive attitude with conflict resolution expertise