Job Description
Join our award-winning customer service team in Detroit! We're seeking passionate part-time representatives to deliver exceptional experiences while receiving comprehensive paid training. Enjoy flexible schedules, competitive pay, and career advancement opportunities in a supportive environment. No experience required – we'll equip you with all skills needed to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team members to resolve complex escalations
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Proficiency with basic computer applications
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts (evenings/weekends)
- Customer service experience preferred but not required
- Must pass background check and drug screen