Job Description
Join our award-winning customer service team at Premier Customer Solutions! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy flexible scheduling, comprehensive training, and a supportive team environment in the heart of Portland. This is your opportunity to build a rewarding career while making a real impact on customer satisfaction.
Why Work With Us?
- Competitive hourly pay + performance bonuses
- Health benefits (even for part-time roles)
- Clear career advancement pathways
- Modern downtown Portland workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed quality and productivity metrics
- Participate in quarterly service improvement initiatives
- Attend mandatory training sessions (paid)
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong typing skills (40+ WPM)
- Excellent verbal/written communication skills
- Ability to work flexible shifts (evenings/weekends)
- High school diploma or equivalent
- Positive attitude under pressure
- Basic knowledge of Microsoft Office Suite