Job Description
Are you a teen in San Francisco looking to kickstart your career? Urban Retail Solutions is seeking enthusiastic Customer Service Representatives to join our vibrant team! Perfect for students seeking flexible hours and real-world experience, this role offers valuable training in communication, problem-solving, and teamwork. Enjoy a supportive environment where your voice matters while developing skills that will benefit you for life. We offer competitive pay, employee discounts, and opportunities for advancement. Join us in creating exceptional customer experiences while building your professional future!
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Process orders, returns, and exchanges with accuracy and efficiency
- Resolve customer inquiries and complaints with empathy and professionalism
- Collaborate with team members to ensure seamless service delivery
- Utilize CRM systems to document interactions and update customer information
- Contribute to a positive store atmosphere through friendly and approachable demeanor
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Must be 16-19 years old and enrolled in high school or equivalent
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Basic computer proficiency and comfort with digital tools
- Ability to work evenings, weekends, and holidays as required
- Positive attitude and willingness to learn new processes
- San Francisco residency preferred (local candidates encouraged)
- No prior experience necessary - training provided!