Job Description
Join our award-winning customer service team in Pittsburgh! Innovate Solutions Inc. is seeking passionate individuals to deliver exceptional experiences to our clients. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. Perfect opportunity for career advancement in a thriving tech hub.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores (CSAT)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends
- Passion for helping others and building relationships