Job Description
Join Apex Solutions Group's award-winning customer service team at our exclusive Raleigh hiring event! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and clear career advancement paths in our modern downtown office.
Why Join Us?
• Industry-leading training program
• Health/dental/vision insurance from day one
• Tuition reimbursement for career growth
• Flexible hybrid work options after onboarding
• Quarterly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document interactions in Salesforce CRM with precision and timeliness
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly KPIs for first-call resolution and handle time
- Contribute to process improvement initiatives
- Maintain HIPAA/GDPR compliance in all communications
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills and emotional intelligence
- Ability to type 40+ WPM with 98% accuracy
- Flexible availability including weekends/holidays
- Valid NC driver's license for occasional client meetings