Job Description
Join Nexus Solutions Inc. at our exclusive Raleigh hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This is your opportunity to launch a rewarding career in a dynamic, growth-oriented environment with competitive compensation and comprehensive benefits.
Why Join Us?
- Industry-leading training program
- Clear career advancement pathways
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off & flexible scheduling
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities for premium services
- Maintain product knowledge through continuous training
- Meet/exceed KPIs for call handling and resolution times
Qualifications
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent required
- Proven problem-solving abilities
- Spanish bilingual a plus