Job Description
Join our award-winning remote team as a Customer Service Representative and deliver exceptional experiences from the comfort of your home. At Nexus Solutions, we empower Louisville professionals to thrive in flexible, supportive roles while making a real impact. Enjoy comprehensive training, career advancement opportunities, and a culture that values your work-life balance.
What you'll love: Competitive pay, health benefits, paid time off, and monthly performance bonuses. Work with cutting-edge CRM tools while supporting diverse industries including healthcare, retail, and technology.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service tickets using Salesforce and Zendesk platforms
- Document interactions accurately in our CRM system for quality assurance
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in bi-weekly team meetings and continuous improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or hybrid environment
- Proficient with Microsoft Office Suite and CRM software
- Exceptional written/verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Available to work flexible shifts including evenings/weekends