Job Description
Join Omaha Connect Solutions as a Customer Service Representative and become the voice of our clients! We're seeking empathetic professionals to deliver exceptional remote support in Omaha. This immediate-start opportunity offers competitive pay, flexible hours, and a dynamic team environment. As a key player in our customer success team, you'll resolve inquiries with speed and precision while building lasting client relationships. Enjoy the freedom of remote work with full benefits and career growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical and billing issues using CRM systems and knowledge bases
- Document interactions and maintain accurate client records in Salesforce
- Collaborate with cross-functional teams to address escalated concerns
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities to improve service processes and client experiences
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving abilities with a customer-first mindset
- Reliable home office setup with high-speed internet