Job Description
Join our award-winning customer support team as a Remote Customer Service Representative! TechConnect Solutions Inc. is urgently hiring empathetic professionals to deliver exceptional service to our tech clients. This full-time remote position offers competitive pay, flexible scheduling, and comprehensive benefits. Be the voice of our brand while working from anywhere in the San Francisco Bay Area!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues, billing questions, and service disruptions efficiently
- Document interactions in CRM system and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues
- Meet daily KPIs for response time, resolution rate, and customer satisfaction
- Participate in continuous training on products and service protocols
Qualifications
- Minimum 1 year customer service or tech support experience
- Exceptional written/verbal communication skills
- Proficiency with CRM software (Salesforce preferred)
- High-speed home internet and quiet workspace
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Must reside in San Francisco Bay Area