Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences to clients across Atlanta, GA, and Illinois. Enjoy the flexibility of remote work while making a real impact in a dynamic, growth-oriented environment. Our competitive benefits package includes health insurance, 401k matching, and professional development opportunities. Start your career journey with us immediately!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM tools and established escalation protocols
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to resolve systemic customer concerns
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Proactively identify upsell opportunities for premium services
Qualifications
- 1+ years of customer service experience in a remote or hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving skills with attention to detail
- High-speed internet connection and quiet home office setup
- Ability to work flexible shifts including evenings/weekends as needed
- Associate degree or equivalent technical certification preferred