Job Description
Join ConnectSphere Solutions as a Customer Service Representative and become the voice of our valued clients! We're seeking empathetic, tech-savvy professionals to deliver exceptional remote support from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and a dynamic team environment while making a real impact on customer satisfaction. Perfect for Texas residents seeking flexible, full-time opportunities with industry-leading training and growth potential.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and speed
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain accurate customer records and follow quality assurance protocols
- Contribute to process improvements through customer feedback analysis
- Meet key performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product and system training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication and active listening skills
- Type 40+ WPM with strong attention to detail
- Ability to work independently in a home office environment
- Flexibility to work rotating shifts including weekends
- Texas residents strongly encouraged to apply