Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional experiences to clients across Houston, TX, and North Carolina. This full-time remote position offers immediate start for motivated professionals seeking a dynamic career in client support. Enjoy competitive pay, comprehensive benefits, and flexible hours while making a tangible impact on customer satisfaction.
Why Apply?
• Industry-leading training program
• Career advancement opportunities
• 100% remote work environment
• Health, dental, and vision insurance
• Paid time off and holidays
Responsibilities
- Handle 50+ daily inbound/outbound customer calls via phone, email, and chat
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions in CRM systems with 98% accuracy
- Collaborate with technical teams to escalate complex issues
- Maintain 95% customer satisfaction score through empathetic communication
- Meet/exceed monthly KPIs for resolution time and first-contact resolution
- Participate in quarterly product knowledge workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in remote/hybrid environments
- Proficiency with CRM tools (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital channels
- Type 40+ WPM with 95% accuracy
- Reliable high-speed internet and quiet home office
- Flexible availability for evening/weekend shifts