Job Description
Join our award-winning remote call center team in Indianapolis and transform lives through exceptional customer service! We're urgently hiring motivated individuals to deliver world-class support from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a meaningful impact. No commute required – just high-speed internet and a dedicated workspace. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams for complex issue resolution
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed: 35+ WPM with 95% accuracy
- Quiet home office with reliable internet
- Ability to work rotating shifts including weekends
- Strong problem-solving and communication skills
- Experience with Zendesk or Salesforce a plus