Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional experiences from the comfort of your home. We're seeking empathetic professionals to support our diverse clientele across Atlanta, GA and Illinois. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a flexible, remote environment. Be part of a company that values your growth and work-life balance.
What We Offer:
- Competitive hourly rate ($18-$24)
- Comprehensive health/dental/vision benefits
- Paid time off and holidays
- Remote work equipment provided
- Clear career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify opportunities to improve customer experiences
- Stay updated on product knowledge and company policies
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with CRM software and MS Office
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Authorized to work in the US without sponsorship