Job Description
Join Boston Connect Services as a Remote Customer Service Representative and become a vital part of our award-winning team! We're seeking dedicated professionals to deliver exceptional support to our Boston-area clients while enjoying the flexibility of working from home. As a locally-focused leader in customer experience, we offer competitive compensation, comprehensive benefits, and career growth opportunities within your community.
Our ideal candidates are passionate about serving the Boston community and possess strong communication skills to resolve inquiries efficiently. You'll be the voice of our brand, ensuring every interaction exceeds expectations while representing Boston's commitment to excellence.
Responsibilities
- Handle inbound/outbound calls and digital communications for Boston-based clients
- Resolve customer inquiries regarding products, services, and billing with empathy
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with local support teams to resolve complex issues
- Meet performance metrics for call quality, resolution time, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Reliable home office setup with high-speed internet
- Must reside in Greater Boston area (MA)
- Ability to work flexible shifts including evenings/weekends