Job Description
Are you a dedicated problem-solver looking for a flexible career opportunity? Apex Support Solutions is seeking a highly motivated Customer Service Representative to join our remote team. Based in the heart of Boston, we are expanding our customer experience division and are looking for individuals who can deliver exceptional support from the comfort of their own homes.
In this role, you will be the first point of contact for our valued clients, handling inquiries with empathy and efficiency. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement within a supportive corporate culture.
Why Join Us?
- 100% Remote Work Environment
- Competitive Pay: $18.00 - $22.00 per hour
- Comprehensive Health, Dental, and Vision Insurance
- Professional Development and Training Programs
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Accurately document all interactions and customer feedback in our CRM database.
- Process orders, returns, and exchanges efficiently while maintaining high accuracy.
- Collaborate with cross-functional teams to improve products and service offerings.
- Adhere to company policies, procedures, and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or a related field.
- Strong communication skills, both verbal and written.
- Ability to use computer software and CRM systems (e.g., Zendesk, Salesforce) with proficiency.
- Must have a quiet, dedicated workspace and high-speed internet connection.
- Reliable computer and operating system (Windows 10 or macOS).