Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative serving the vibrant Fort Worth community! Enjoy the perfect blend of professional growth and work-life balance while delivering exceptional service from the comfort of your home office. We offer comprehensive benefits, career advancement opportunities, and a supportive virtual culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or contact center environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce) and Microsoft Office suite
- Type 40+ WPM with strong attention to detail and data accuracy
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends as needed