Job Description
Join our award-winning customer support team and make a difference from the comfort of your home! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for clients across Louisville, KY and Illinois. This fully remote position offers immediate start and comprehensive training. Enjoy flexible hours while building a rewarding career in a supportive environment.
Why Choose Us?
- Competitive hourly pay + performance bonuses
- 100% remote work setup provided
- Comprehensive health benefits and retirement plan
- Ongoing career development opportunities
- Collaborative virtual team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product knowledge training
- Contribute to customer experience improvement initiatives
Qualifications
- 1+ years customer service experience preferred
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet connection
- Ability to work independently in remote setting
- Available for flexible hours including evenings/weekends