Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and transform how we support our community! We're seeking passionate individuals to deliver exceptional service from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact in Milwaukee. Our cutting-edge virtual platform ensures seamless collaboration and growth opportunities. Apply today and become part of a team that values your voice!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM software and knowledge bases
- Document interactions accurately in our ticketing system
- Collaborate with team leads to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong verbal communication and active listening skills
- Proficient with Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet home workspace
- Ability to work independently while collaborating virtually
- Positive attitude under pressure and problem-solving mindset