Job Description
Are you ready to launch an exciting career from the comfort of your home?
Apex Support Solutions is seeking dedicated Customer Service Representatives to join our expanding remote team. We are looking for individuals based in the Oklahoma City area (serving clients across Texas and the nation) who are passionate about delivering exceptional support and building lasting relationships. This is an excellent entry-level opportunity for those looking to grow their skills in a dynamic, modern corporate environment.
As a remote Customer Service Representative, you will be the voice of our brand, assisting clients with inquiries, resolving issues, and ensuring a seamless experience. We offer comprehensive training, flexible scheduling, and a competitive benefits package for full-time employees.
Why Join Us?
- Work from home flexibility with no commuting required.
- Competitive hourly pay starting at $18.00.
- Comprehensive onboarding and ongoing training.
- Health, dental, and vision insurance for full-time staff.
- Career growth opportunities within a supportive team.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer complaints, issues, and questions while adhering to company policies and procedures.
- Accurately document all customer interactions and account details in our CRM database.
- Provide detailed product and service information to help customers make informed decisions.
- Escalate complex issues to the appropriate department or supervisor promptly.
- Meet and exceed daily and weekly performance metrics, including Average Handle Time (AHT) and Customer Satisfaction (CSAT) scores.
- Collaborate with the team to improve service processes and share best practices.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is a plus, but we are willing to train motivated entry-level candidates.
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills with the ability to articulate complex ideas clearly.
- Proficiency in basic computer operations and typing (minimum 35 WPM).
- Ability to work independently while staying connected with the wider team.
- Residency in the Oklahoma City, OK area or willingness to work in the Central Time Zone.