Job Description
Join our award-winning team as a Local Customer Service Representative and become the voice of our Portland community! We're seeking passionate individuals to provide exceptional support from home while representing our Pacific Northwest values. Enjoy competitive pay, comprehensive benefits, and flexible scheduling in a remote-first environment.
As a key member of our customer experience team, you'll resolve inquiries with empathy and efficiency, building lasting relationships with Oregon residents. Our culture celebrates innovation and work-life balance, offering paid training and growth opportunities for dedicated team members.
Responsibilities
- Deliver outstanding customer service via phone, email, and chat for Portland-area clients
- Resolve billing, technical, and product inquiries with first-contact resolution
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with local support teams to address regional service challenges
- Proactively identify opportunities to improve customer experience workflows
- Maintain detailed knowledge of Oregon-specific service policies and regulations
- Participate in weekly team meetings and continuous improvement initiatives
Qualifications
- Minimum 2 years customer service experience with remote work capability
- Excellent communication skills with clear Pacific Northwest dialect
- Proficient in CRM platforms (Salesforce preferred) and MS Office Suite
- High-speed internet connection and quiet home office environment
- Ability to work independently while collaborating effectively with local teams
- Strong problem-solving skills with attention to detail
- Flexibility to work rotating weekends and evening shifts
- Valid Oregon work authorization and background clearance