Job Description
Join TechFlow Solutions, a leading tech innovator, as a Customer Service Representative in our remote San Jose team. We're seeking empathetic professionals to deliver exceptional support to our global clientele. Enjoy flexible remote work, competitive compensation, and comprehensive benefits while making an immediate impact. Perfect for tech-savvy communicators ready to thrive in a fast-paced environment.
Why TechFlow?
- Industry-leading training and career growth
- Health, dental, and vision insurance
- 401(k) with company match
- Monthly remote work stipend
- Employee wellness programs
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction
- Document cases accurately in Salesforce CRM
- Collaborate with technical teams to resolve escalated issues
- Identify upsell opportunities for premium services
- Maintain product knowledge through weekly training modules
- Meet daily KPIs for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience (remote preferred)
- Proficiency in CRM platforms (Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- High-speed internet and quiet home office setup
- Available for flexible shifts (including weekends)