Job Description
Are you a dedicated problem solver with a passion for helping others? Apex Global Support is seeking a Customer Service Representative to join our dynamic team in San Jose, CA. We offer a flexible remote and hybrid work environment with an Immediate Start opportunity for the right candidate.
In this role, you will serve as the first point of contact for our valued clients, ensuring their needs are met with efficiency and empathy. If you are looking to advance your career in a fast-paced, tech-forward environment, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints, issues, and questions with patience and diplomacy.
- Accurately document all customer interactions and transactions in our CRM database.
- Collaborate with the sales and technical support teams to ensure a seamless customer experience.
- Identify opportunities to upsell products and services based on customer needs.
- Maintain a deep understanding of our products and policies to provide accurate information.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Previous customer service experience in a remote or office setting is a plus.
- Excellent verbal and written communication skills.
- Proficiency with CRM software and Microsoft Office Suite.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work independently in a remote environment.