Job Description
Join NexusTech Solutions as a Customer Service Representative and be the voice of innovation! We're seeking passionate professionals to deliver exceptional remote support from San Jose, CA. Enjoy a flexible work environment with competitive benefits, career growth opportunities, and the chance to impact global customers. Immediate start available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer experience and company revenue
- Adhere to SLA metrics while maintaining 95%+ customer satisfaction scores
- Participate in ongoing training to master new products and processes
Qualifications
- Minimum 2 years of customer service experience in remote/hybrid settings
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems
- Exceptional verbal/written communication skills with neutral English accent
- Proven ability to resolve 50+ tickets daily with minimal escalations
- High-speed home internet and quiet workspace environment
- Strong problem-solving skills with technical aptitude
- Ability to work flexible hours including weekends/weekends as needed