Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional remote support to clients across Seattle, WA, and Virginia. This immediate hire opportunity offers full-time remote flexibility with competitive compensation and comprehensive benefits. We're seeking empathetic communicators to resolve inquiries, build relationships, and drive customer satisfaction through multiple channels.
As a key member of our support team, you'll leverage cutting-edge CRM platforms and collaborate with cross-functional departments to ensure seamless service delivery. Our culture values professional growth, work-life balance, and innovation – making this ideal for motivated individuals seeking a stable remote career with advancement potential.
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, email, and chat channels
- Resolve product inquiries, billing concerns, and technical issues with first-contact resolution
- Document interactions accurately in Salesforce CRM and maintain detailed case notes
- Collaborate with technical teams to troubleshoot complex customer problems
- Proactively upsell products/services based on customer needs and business metrics
- Meet/exceed performance targets for CSAT, response time, and resolution rates
- Participate in ongoing training to master product updates and service protocols
Qualifications
- 2+ years customer service experience in remote or hybrid environments
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems
- Exceptional verbal/written communication skills with strong emotional intelligence
- Ability to multitask across digital channels while maintaining professionalism
- High-speed home internet and quiet dedicated workspace required
- Strong problem-solving skills with attention to detail
- Flexibility to work evenings/weekends based on business needs
- US citizenship or permanent residency required